FAQ – Frequently Asked Questions
FAQ – Scrow Rips
Browse our most common questions below. If you need help with anything else, feel free to contact us anytime.
🕒 When will my order ship?
Most orders ship within 1 business day. Tracking information is emailed immediately once your label is generated.
📦 How are sealed products packaged?
We package sealed boxes using:
- Bubble wrap
- Kraft paper cushioning
- Rigid cardboard boxes
Smaller loose pack orders and small items ship in padded mailers with additional structuring.
🎴 Are your products authentic?
Yes. We only sell 100% authentic Pokémon TCG products, sourced from trusted partners, distributors, and verified suppliers.
💵 Do you accept returns?
We accept returns on sealed, unopened products within 14 days of delivery.
Singles, graded cards, and mystery items are final sale.
🚚 Do you ship internationally?
Not yet — but we plan to in the future.
📍 Do you offer local pickup?
No.
🎥 Do you offer live rips?
Yes — selected items can be ripped live during scheduled streams.
Rip purchases are final sale.
🔄 Can I cancel an order?
You can cancel before the order ships.
Once a label has been created or the package is in transit, cancellations are no longer possible.
📬 My package hasn’t updated / appears lost.
Contact us with your order number.
We’ll assist with a carrier investigation and help resolve the issue as quickly as possible.
⭐ How can I contact Scrow Rips?
Use our site’s Contact page or email us directly at:
support@scrowrips.com